shipping + exchanges + returns

"united tony service!" this was the daily pick up line exclaimed by our UPS guy for the 15 years our studio was in the garment center in the heart of new york city. imagine how stoked we were when our new UPS guy in brooklyn introduced himself as none other than tony. kismet...! on the day of a mid winter blizzard we heard the sound of horns and when we peered out our window we saw the fed ex dude helping the UPS dude to shovel out his big brown truck, stuck in the snow... we love our fearless pick up and drop off warriors...!

malia mills ships all domestic orders via UPS.
we ship orders mon -fri between 10am - 3pm. orders received after 3pm EST ship the next business day.

ground: 3 - 6 business days - $15

2nd day: 2 business days - $30. for expedited shipping we need to receive all orders by 3pm EST *saturday not included

overnight: 1 business day - $75. forexpedited shipping we need to receive all orders by 3pm EST *saturday not included

shipping to hawaii: two-day air only - $75. no UPS ground or overnight shipments to Hawaii. delivery may vary depending on UPS delivery schedule.

all orders are delivered “no signature required”.if you are concerned about theft of a package please email  onlineorders@maliamills.com and let us know you would like your shipment with a signature required.

 

malia mills can ship anywhere in the world.

we now ship all international orders via ups i-parcel. at checkout, the cost of shipping + duties and taxes will be calculated to be paid upfront!

please allow 5-10 business days for delivery.

returns or exchanges including duties and taxes are at the cost of the customer.

please email  onlineorders@maliamills.com with any questions about international shipping.

 

if you have a vacation emergency, please email onlineorders@maliamills.com so we are sure to get you what you need asap!

when choosing expedited shipping service, please keep in mind that shipping times include business days only - no saturday delivery!

we do our absolute best to get your order to you as quickly as possible! however, once we hand a package off, we are at the mercy of ups.

EXCHANGES OR RETURNS - TWO WAYS TO ROCK:

IN STORE EXCHANGES OR RETURNS
please visit any of our stores with your sales receipt and one of our sales gals will assist you to find the right size or style! online order refunds are issued during business hours monday - friday. you can drop off returns to any store and your refund will be processed via christine at our studio in brooklyn within 1-2 business days.

Sale items are FINAL SALE

MAIL-IN EXCHANGES OR RETURNS - 4 SIMPLE STEPS:
1. email onlineorders@maliamills.com to request an RTchi form, fill out, and return it to malia mills with your goods

2. confirm that the goods you ship follow these guidelines:

  • all goods need to be received by us within 14 days from the day you received your package.
  • all goods need to be accompanied by the completed RTchi form.
  • all goods need to be clean, unworn, unwashed and be in sellable condition.
  • all tags, panty-liners and straps need to be intact.
  • we don't accept any goods for exchange or return that are worn, damaged or altered from their original condition.
  • all accessories and sale items are final sale.
  • Sample sale items are FINAL SALE
  • be sure to repackage your exchange/return securely. reuse the box, bag, and tissue you received your order in to prevent any damage or excessive wrinkling during transport.
  • return shipping costs are the responsibility of the purchaser. we don't accept any returns COD. shipping charges are not refundable.  
  • allow approximately one week for delivery of your exchange/return package. we will refund the credit card used to make your purchase within 5 days of receipt of return. it generally takes 1 to 2 billing cycles for your refund to appear on your statement.

3. insure the box. important! be sure to insure the box, otherwise if it is lost we cannot process the lost goods for return or exchange.

4. ship the box to our studio:

malia mills
exchanges/returns
32 33rd street
unit 13, floor 5
brooklyn, ny 11232

212.354.4200