EXCHANGES OR RETURNS - TWO WAYS TO ROCK:
online orders can be EXCHANGEs OR RETURNed in store!
please visit any of our stores with your sales receipt and one of our sales gals will assist you to find the right size or style! online order refunds are issued during business hours monday - friday. you can drop off returns to any store and your refund will be processed via christine at our studio in brooklyn within 1-2 business days.
Sale items are FINAL SALE
MAIL-IN EXCHANGES OR RETURNS - 4 SIMPLE STEPS:
1. email firstname.lastname@example.org to request an RTchi form, fill out, and return it to malia mills with your goods
2. confirm that the goods you ship follow these guidelines:
- all goods need to be received by us within 14 days from the day you received your package.
- all goods need to be accompanied by the completed RTchi form.
- all goods need to be clean, unworn, unwashed and be in sellable condition.
- all tags, panty-liners and straps need to be intact.
- we don't accept any goods for exchange or return that are worn, damaged or altered from their original condition.
- all accessories and sale items are final sale.
- Sample sale items are FINAL SALE
- be sure to repackage your exchange/return securely. reuse the box, bag, and tissue you received your order in to prevent any damage or excessive wrinkling during transport.
- return shipping costs are the responsibility of the purchaser. we don't accept any returns COD. shipping charges are not refundable.
- allow approximately one week for delivery of your exchange/return package. we will refund the credit card used to make your purchase within 5 days of receipt of return. it generally takes 1 to 2 billing cycles for your refund to appear on your statement.
3. insure the box. important! be sure to insure the box, otherwise if it is lost we cannot process the lost goods for return or exchange.
4. ship the box to our studio:
32 33rd street
unit 13, floor 5
brooklyn, ny 11232
purchases made in store can be exchanged or returned for store credit within 10 days of purchase.must be unworn with tags attached!